I had a seemingly hopeless situation with a 2 year old Macbook Pro with the 'white screen of death.' I had tried everything so gave The Geek a shot and sure enough, he found the problem (faulty wiring from the hard drive), ordered the part, installed it and saved all my data. All with a smile and amazing service. I highly recommend The Geek for any/all IT related issues.
Worldwide Remote IT Support for Homes & Small Businesses
Tech problems fixed without leaving your desk.
Virus on your PC? Mac acting up? Server or cloud headaches? Get help from an AWS and Microsoft certified technician. I connect securely, fix it while you watch, and explain everything in plain English.
AWS & Microsoft Certified
Best of Thumbtack
Background checked
13+Years of experience
4.9/5Client rating
Same dayTypical response
WorldwideRemote support
Technologies I support
Services
From home computers to business servers
One certified technician for everyday computer trouble and the bigger infrastructure work.
Microsoft & Windows
Windows troubleshooting, Microsoft 365 and Outlook setup, email problems, updates and slow PCs.
Most requested
Virus Removal
Malware, spyware, pop-ups and scam software removed, and your system cleaned up and fast again.
Antivirus Install
The right protection installed and configured, plus firewall settings so problems stay away.
Mac OS
macOS troubleshooting, setup, updates, iCloud and email issues, and performance tune-ups.
Servers
Server management and maintenance, Windows Server deployments and migrations, Active Directory, file shares, permissions and backups.
Certified
AWS Cloud
AWS setup, migration and cost cleanup, plus Azure. Move your business to the cloud with confidence.
VMware & Virtualization
vSphere and ESXi hosts, virtual machines, upgrades and troubleshooting for your virtual environment.
Networks & Backups
Wi-Fi and network setup, printers, data backup and recovery plans so you never lose your files.
Ways To Work Together
Help that fits how you use tech
Need one fix today, or someone to look after your business every month? Pick what fits. You always get a clear price before any work starts.
Small Businesses
Business Care
Ongoing IT support so your team stays productive and protected.
- Priority remote help desk for your team
- Updates, antivirus and security checks
- Backup monitoring and recovery plan
- Microsoft 365 user and email management
- One dedicated tech who knows your setup
Most popular
Homes
Quick Fix
Secure, one-on-one care for the tech problems you can't solve on your own. I stay focused on your issue until it's fixed, and you can watch every step.
- Virus and pop-up removal
- Slow computer tune-up
- Email, printer and Wi-Fi problems
- New computer setup
- Plain-English explanation of what went wrong
Projects
Cloud & Servers
Bigger work, scoped and quoted up front.
- AWS and Azure setup or migration
- Server management and maintenance
- Windows Server and Active Directory
- VMware and virtualization
- Network design and security
Free estimate
You approve the price first
Cards, PayPal, Zelle, Venmo & more
How Remote Help Works
Fixed in three simple steps
No driving, no dropping off your computer, no waiting for days. Wherever you are in the world.
01
Tell me what's wrong
Call, text or send the form. Describe the problem and I'll tell you how I can help and what it will cost.
02
Connect securely
I walk you through a safe, one-time remote connection. You see everything I do on your screen.
03
Problem solved
I fix the issue, explain what happened, and share tips so it doesn't happen again.
You stay in control. The connection is encrypted, only works while you allow it, and you can end it with one click. Need someone in person? On-site service is available in the DC metro area.
Meet Your Technician
Hi, I'm Qais, the Q in Q The Geek.
Technology is supposed to make life easier. When it doesn't, it can stop your whole day, whether that's a laptop that won't start before a big meeting or a server that goes down while your team is waiting.
I'm Qais, an AWS certified IT professional and Microsoft Certified Professional (MCP, MCSA and MCSE) with more than 13 years of experience. I've helped families recover photos they thought were gone and helped small businesses move to the cloud. When you contact Q The Geek, you get me directly. There's no call center and no ticket queue, and you won't be passed from one person to the next.
I'll explain what went wrong in plain English, fix it while you watch, and make sure you know what to do if it happens again. Most of my clients keep coming back, and that's the part of the job I'm proudest of.
Qais, Owner & Lead TechnicianQ The Geek · Silver Spring, MD
AWS2x Certified Associate
MicrosoftMCP · MCSA · MCSE
13+Years of experience
Best ofThumbtack award winner
Certifications
- AWSCertified Solutions Architect – AssociateAmazon Web Services
- AWSCertified Developer – AssociateAmazon Web Services
- MCSECloud Platform and InfrastructureMicrosoft Certified Solutions Expert
- MCSAWindows Server 2012Microsoft Certified Solutions Associate
- MCPMicrosoft Certified ProfessionalMicrosoft
Reviews
What clients say
4.9/5
★★★★★Rated on Thumbtack
He replaced the hard drive on my laptop and was able to restore all the documents, pictures, etc. He was timely and responsive too!
He was very pleasant to talk to and work with; he was punctual, professional, very knowledgeable, and accomplished his task in a quality manner and at a very reasonable price. I would recommend him without hesitation.
I don't often write reviews but The Geek did such a good job for me that I feel I must. He did everything I asked him to and did it quickly. The guy knows his stuff. I couldn't have asked for anything more. He's my computer guy from now on.
The Geek is a dedicated professional... I was very pleased with the high level of service provided. He was extremely thorough in diagnosing my computer screen problems. I would definitely hire him again.
Is remote support safe?
Yes. I use an encrypted, one-time connection that only works while you allow it. You watch everything on your screen and can end the session at any moment. I never access your computer without you.
What do I need to get started?
Just a computer that turns on and an internet connection. I'll walk you through a quick download that lets me connect. It takes about two minutes.
What if it can't be fixed remotely?
Most software problems can be fixed remotely. If it's a hardware issue like a failing drive or broken screen, I'll explain your options. On-site visits are available in the DC metro area.
How much does it cost?
It depends on the problem. You get a free estimate first and approve the price before I start, so there are no surprises. Businesses can also set up an ongoing support plan.
Do you work with clients outside the US?
Yes. Remote support works anywhere with an internet connection, so I help homes and businesses around the world. Just tell me your time zone and we'll find a time that works for you.
How can I pay?
Credit card, PayPal, Zelle, Venmo, Cash App, Stripe, cash or check.
Computer giving you trouble right now?
Get connected with a certified tech today. Most issues are fixed in a single session.
Get In Touch
Let's fix it today
Tell me what's going on and I'll get back to you quickly, usually the same day.
- (945) 226-2615Call or text
- QTheGeek@gmail.comEmail anytime
- Based in Silver Spring, MDRemote service worldwide, on-site in the DC metro area
Payment accepted: Credit card, PayPal, Zelle, Venmo, Cash App, Stripe, cash and check.